Refunds & Cancellations

Last updated: 23 September 2026

Nothing to cancel

Every paid plan is a one-time prepaid purchase for a fixed period. Nothing renews automatically and no payment method is stored for future charges, so there is no subscription to cancel. When the period ends, the plan simply stops and your account returns to the free tier.

Refunds

Because access to the paid features is granted immediately, purchases are generally not refundable once the plan is active. We do refund in these cases:

• Duplicate payment: you were charged more than once for the same plan.
• Payment taken but access not granted: money left your account and the plan was not activated, and we cannot activate it for you.
• A charge you did not authorise, once verified with our payment gateway.

How to request a refund

Write to us at the address on our contact page within 7 days of the payment, with the registered email address or mobile number, the date and amount, and the payment reference. We reply within 2 working days.

When you will get the money

Approved refunds are sent to the original payment method through our payment gateway. Banks usually credit them within 5 to 7 working days, and we cannot speed that up once the refund is issued.

If the service stops

If we withdraw the service while you hold an active paid plan, we will refund the unused portion of what you paid.